Some users are having difficulty getting in to some of our databases. It appears that some information companies’ remote database servers aren’t recognizing all of NMU’s computers. Until the problem is fixed, one workaround is to run the VPN (Virtual Private Network) software. On university-issued Windows computers, it should already be installed; look for it via Start > Programs > Cisco > Cisco AnyConnect Secure Mobility Client. If it’s not there, or if you’re using your own machine, you can download it at http://it.nmu.edu/downloads/cisco-anyconnect-vpn-client-windows. If you’re using a Mac, see instead http://it.nmu.edu/docs/setting-nmu-vpn-mac.
Using VPN makes your wireless connection more secure, and more important for this problem, it routes your connection in a way that we know those remote servers are recognizing. This kind of issue usually takes a few days to resolve with the many companies that provide our numerous databases, but in the meantime, using VPN will get you the information you need.